Terms and Conditions

Relate's Terms and Conditions for the www.relateforparents.org.uk web-site, Family Mapping, Live Chat and SMS service.

Please read the terms and conditions and if you agree, please click accept at the bottom of the page to be directed to the www.relateforparents.org.uk web-site, Family Mapping, Live Chat and SMS service .

These Terms and Conditions explain your rights and obligations when using this service. Please read them carefully. You may have other rights granted by law and these Terms and Conditions do not affect these.

1 Confidentiality policy and Data Protection

1.1 Except as set out in 1.3 and 1.4 below all information provided by you in relation to the www.relateforparents.org.uk web-site, Family Mapping, Live Chat and SMS service is confidential to Relate, including whether you are or have been a Relate client.

1.2 It is only shared among employees of Relate on a need to know basis.

1.3 You expressly consent to us transferring information in the following circumstances:

- Where we are legally compelled to do so.
- Where we have reason to believe that someone, especially a child, is at risk of harm.
- Where there is a duty to the public to disclose.
- Where disclosure is permitted by law and required to protect our interest.
- Where disclosure is made at your request or with your consent.

1.4 In addition, when you expressly consent, we may transfer information when we consult with other professionals.

1.5 You expressly consent to Relate using your personal and sensitive data, in accordance with the Data Protection Act 1998, for the purposes of delivering services to you, and for managing and quality assuring those services.

1.6 You expressly consent to Relate using the information you provide to improve its services.

2. Copyright in the information we provide to you

2.1 The information provided to you pursuant to the provision of the service contains material which is owned by or licensed to us. It is protected by intellectual property laws including, without limitation, copyright.

2.2 You may view, use, download and store the information for your personal use. Commercial use of the information provided by us is not permitted. The re-distribution, republication, or otherwise making available of the information provided by us in connection with these services to third parties without our prior written consent is prohibited.

2.3 Unauthorised use of the information provided by us may give rise to a claim against you for damages and/or be a criminal offence.

3. Other information of which you need to be aware

3.1 We may not necessarily keep a copy of these Terms and Conditions. We advise you to print a copy of them for your information in the future.

3.2 Any contract between us shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All Dealings, correspondence and contact between us shall be made or conducted in the English language.

3.3 Although we have taken steps to ensure that any emails or attachments sent to you in connection with the www.relateforparents.org.uk web-site, Family Mapping, Live Chat and SMS service, are virus-free we advise that in keeping with good computing practice, you ensure that they are actually virus-free.

3.4 When you use the internet, your computer and the internet browser that you use (e.g. Internet Explorer or Mozilla Firefox) may save certain information such as which websites you have visited, files that you have downloaded, images that you have viewed, and emails that you have sent. If you are worried that others may have access to your computer, we would recommend taking the steps outlined on this page of our website. This might be important if you are in an abusive relationship. Relate cannot guarantee that taking these steps will completely remove all traces of your internet use and if you have any doubts, you might prefer to use a different computer or get some advice from an IT professional.

Click here to go to the www.relateforparents.org.uk web-site home page

Click here to access Family Mapping

Click here to access Live Chat

Click here to access the SMS service